SHIPPING, RETURNS, WARRANTY & SERVICE
Shipping Policy
We process your order as soon as we receive a payment confirmation. Processing your order takes place between 1-3 working days.
Shipping in Chennai takes about 2-5 working days
Shipping outside Chennai takes 3-7 working days. Some cities could take longer.
Please note
We are not responsible for any shipping delays as it is handled by a third-party vendor. Shipping delays can also be caused due to pandemic situations or harsh environmental conditions (weather conditions, cyclones, floods etc.) near your area. So kindly place your order well in advance. If you do not receive your order within 8 working days, please email us at info@rhythmclocks.in or contact us on +91 90422 82272, and we shall revert at the earliest.
Delivery Charges
Shipping is free all over India in normal circumstances.
Return & Exchange Policy
If the delivered product is approved as correct, not damaged and in accordance with the original order made by you, there is no refund or replacement possible.
To return any items that are damaged or not as per your original order, please inform customer service via email within 48 hours of the delivery along with images of the delivered product (Please ensure that the size of the email does not exceed above 2 MB).
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / replacement authorization number and in unopened, saleable condition, otherwise the same will not be taken back. Return charges in the above conditions will not be refunded.
Please note: Exchange or refund will not be offered on used and opened products.
The duration period for processing such return cases would be 10 working days. The buyer will be contacted.
Warranty Information
Every Rhythm clock is meticulously crafted with precision and high-quality standards to ensure lasting value and reliability. This warranty certificate is valid exclusively in India.
Warranty Coverage
Duration: 1 Year from the Date of Purchase.
What’s Covered:
- Manufacturing defects related to the movement and mechanism.
Terms and Conditions
- The warranty is valid only when the warranty card has been fully completed, signed, and stamped by an authorized Rhythm dealer.
- Manufacturing defects will be serviced free of charge upon presenting the warranty card within the warranty period.
What’s Not Covered
- Damage caused by mishandling, including damage to the case or acrylic parts.
- Normal wear and tear of surfaces or finishes, damage caused by climatic conditions, battery leakage, scratches, or damage to the glass.
- Repairs performed by unauthorized clockmakers.
- Any consequential damage or loss.
Warranty Process
To submit a warranty claim:
- Take a clear image of the warranty card.
- Record a video showcasing the clock and the issue.
- Email both to rhythmcareindia@gmail.com.
Our team will review your submission and contact you with the next steps to ensure your timepiece receives the care it deserves.